1. Introduction
At Evernest, we are dedicated to ensuring that your experience with our services is positive. This Return and Refund Policy explains the conditions under which adjustments or cancellations may be requested. We focus on transparency and customer satisfaction. Please read this policy carefully before making any requests.

2. Eligibility for Refunds
Refunds are available under specific conditions when services have not yet been delivered. Requests must be submitted in writing to our support team for review. Approved refunds will be processed using the original payment method. Refunds are generally not available once services have been fully rendered.

3. Requesting a Refund
To request a refund, please contact us with your service details and reason for the request. We will review your case carefully and respond within 7 business days. Additional information may be required to complete the process. Our team aims to handle every request fairly and promptly.

4. Service Adjustments
If you are unsatisfied with the service provided, we encourage you to contact us to discuss adjustments. Our goal is to resolve issues whenever possible through service modifications. Service adjustments are offered at our discretion and are intended to enhance your experience. Open communication helps ensure better outcomes.

5. Processing Time
Refunds, once approved, are typically processed within 14 business days. You will be notified once your refund has been initiated. Processing times may vary depending on your financial institution. We appreciate your patience during this time.

6. Non-Refundable Circumstances
Services that have already been completed or substantially delivered are generally non-refundable. Refunds are not issued for dissatisfaction related to preferences or expectations outside the agreed scope. We strive to clearly communicate service details before engagement. If you have questions, we encourage you to contact us in advance.

7. Cancellation Policy
You may cancel a scheduled service session by providing at least 48 hours' notice. Cancellations made after this time may be subject to administrative fees. We appreciate your consideration and cooperation in scheduling matters. Cancellation requests should be sent via email or phone.

8. Changes to This Policy
We reserve the right to update this Return and Refund Policy as needed. Updates will be posted on this page with the date of effect clearly stated. Please review this policy periodically to stay informed. Your continued engagement with our services constitutes acceptance of any changes.

Contact Information:
Evernest
10 Oakdene Crescent, Toronto, ON M4J 4H9, Canada
Phone: +1 628 352 1088
Email: [email protected]